Shipping Policy

Last Updated: September 2026

At Edward Brooks, we are committed to delivering your orders safely and on time. Please read the following shipping information before placing your order.

1. Order Processing

• All orders are processed within 1–3 business days after successful order confirmation.
• Orders are not processed or dispatched on Sundays and public holidays.
• Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, where available.
• During sales, promotions, new launches, or high-order periods, processing may take slightly longer.

2. Shipping & Delivery Time

We currently ship orders across India.

• Standard Delivery: Approximately 3–7 business days after dispatch.
• Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
• Deliveries to remote or difficult-to-service locations may require additional time.

Please note that the estimated delivery time is not a guaranteed delivery date.

3. Shipping Charges

• Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
• Any shipping offer or free-shipping promotion will be subject to the terms mentioned on the website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delayed Deliveries

While we make every effort to ensure timely delivery, Edward Brooks is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Extreme weather conditions
• Natural disasters
• Public holidays
• Courier service disruptions
• Transportation delays
• Incorrect or incomplete shipping information
• Remote delivery locations
• Unforeseen logistical issues

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address and contact information at the time of placing an order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipment.

7. Failed Delivery / Customer Unavailability

If the courier partner attempts delivery and the customer is unavailable, the courier may make additional delivery attempts according to its standard procedures.

Please ensure that someone is available to receive the package at the provided delivery address.

8. Damaged Package

If you receive a package that appears to be damaged, opened, tampered with, or visibly compromised, please contact us as soon as possible.

We strongly recommend taking clear photographs/videos of the package and product before opening or immediately after receiving it. This may be required to help us investigate the issue with the courier partner.

9. Wrong or Missing Product

If you receive an incorrect, missing, or defective item, please contact our customer support team within 48 hours of delivery with your order details and clear photographs/videos of the received product and packaging.

Our team will review the issue and provide the appropriate resolution according to our Return & Refund Policy.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, the customer must pay the applicable amount to the delivery executive at the time of delivery.

Please ensure that the order details and delivery address are correct before confirming your order.

11. Changes or Cancellation After Dispatch

Once an order has been dispatched, we may not be able to modify the shipping address, products, or other order details.

If you wish to cancel or modify your order, please contact us as soon as possible after placing the order. Requests received after dispatch may not be accepted.

12. Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team:

Edward Brooks
Email: edwardbrooks.support@gmail.com
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

We will do our best to assist you and provide an update regarding your shipment.