Terms of service

TERMS OF SERVICE

Last Updated: September 2026

Welcome to Edward Brooks. These Terms of Service govern your access to and use of our website and the purchase of products from us.

By accessing our website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. ABOUT EDWARD BROOKS

This website is operated by Edward Brooks.

Throughout the website, the terms “we”, “us”, “our” and “Edward Brooks” refer to Edward Brooks.

The terms “you”, “your” and “customer” refer to any person who accesses our website or purchases products from us.

2. USE OF OUR WEBSITE

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for any fraudulent or unlawful activity.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the security or functionality of the website.
  • Copy, reproduce or misuse our website content without permission.
  • Use automated systems to scrape or collect information from our website without authorization.
  • Attempt to place fraudulent or unauthorized orders.
  • Provide false or misleading information while placing an order.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

3. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device, screen settings and lighting.
  • Product images are intended for representation and may vary slightly from the actual product.
  • Measurements may have minor manufacturing variations.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors or inaccuracies in product information.

If a significant error is identified in a product description or price, we reserve the right to correct the information and, where applicable, contact customers who have placed an affected order.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We may:

  • Limit the quantity of products available for purchase.
  • Discontinue products without prior notice.
  • Change product specifications or availability.
  • Cancel an order if the requested product is unavailable.

If we are unable to fulfil an order because a product is unavailable, we will notify you and provide an appropriate resolution.

5. PRICES

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

However, once an order has been successfully confirmed, the applicable price will generally be the price displayed at the time of purchase, subject to obvious pricing errors or circumstances described in these Terms.

Promotional offers, discounts and coupon codes may be subject to additional terms and conditions.

6. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation does not necessarily guarantee that the order will be fulfilled if:

  • The product becomes unavailable.
  • There is an obvious pricing or listing error.
  • We identify suspicious or fraudulent activity.
  • The information provided by the customer is incomplete or incorrect.
  • Circumstances beyond our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, any applicable refund will be processed according to our Return & Refund Policy.

7. ACCURATE CUSTOMER INFORMATION

You agree to provide accurate and complete information while placing an order.

This includes:

  • Full name
  • Mobile number
  • Email address
  • Complete shipping address
  • PIN code
  • Payment information, where required

You are responsible for ensuring that the information provided is accurate.

Edward Brooks will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

8. PAYMENT

We accept payment methods displayed and made available at checkout.

Payments may be processed through third-party payment gateways or payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Edward Brooks reserves the right to refuse or cancel an order where a payment appears unauthorized, fraudulent or suspicious.

9. CASH ON DELIVERY

Where Cash on Delivery is available, the customer agrees to pay the applicable order amount to the delivery partner at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability for the customer.

10. SHIPPING & DELIVERY

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery timelines are provided for guidance and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Transportation issues
  • Remote locations
  • Incorrect address information
  • Unforeseen logistical circumstances

For complete information regarding shipping, please refer to our Shipping Policy.

11. RETURNS, EXCHANGES & REFUNDS

Our return, exchange and refund terms are governed by our Return & Refund Policy.

Currently, eligible products may be returned or exchanged within the applicable 7-day period from delivery, subject to the conditions specified in our Return & Refund Policy.

Products that are worn, washed, damaged, altered, soiled or returned without required tags/packaging may not qualify for return or exchange.

Please review our Return & Refund Policy before placing an order.

12. INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

  • Edward Brooks name
  • Logo
  • Brand identity
  • Product photographs
  • Fashion imagery
  • Graphics
  • Website design
  • Product descriptions
  • Text
  • Videos
  • Icons
  • Illustrations
  • Page layouts

is owned by or licensed to Edward Brooks unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, transmit or commercially exploit any website content without our prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

13. USER-GENERATED CONTENT

If you voluntarily submit reviews, photographs, comments, feedback or other content to Edward Brooks, you represent that:

  • The content is your own or you have permission to submit it.
  • The content does not violate another person's rights.
  • The content is not unlawful, defamatory or misleading.
  • The content does not contain malicious software or harmful material.

By submitting content, you grant Edward Brooks permission to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates our policies or applicable law.

14. REVIEWS

Customer reviews should represent genuine customer experiences.

We reserve the right to remove reviews that contain:

  • Offensive or abusive language
  • Spam
  • Promotional content
  • False or misleading information
  • Personal information
  • Content unrelated to the purchased product
  • Content that violates applicable law

We do not guarantee that every review represents the views of Edward Brooks.

15. THIRD-PARTY SERVICES

Our website may use third-party services for:

  • Payments
  • Shipping
  • Analytics
  • Marketing
  • Customer support
  • Website functionality
  • Security
  • Communication

These third-party providers may have their own terms and privacy policies.

Edward Brooks is not responsible for the independent policies or practices of third-party service providers beyond the extent required by applicable law.

16. EXTERNAL LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience.

We do not control third-party websites and are not responsible for their:

  • Content
  • Availability
  • Security
  • Privacy practices
  • Terms of service

You should review the applicable terms and policies before using any third-party website.

17. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available
  • Error-free
  • Secure
  • Uninterrupted
  • Free from technical issues

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons or other operational requirements.

18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Edward Brooks will not be responsible for indirect, incidental, consequential or unforeseeable losses arising from the use of our website or products.

This may include losses resulting from:

  • Website interruptions
  • Third-party service failures
  • Delivery delays outside our reasonable control
  • Incorrect information provided by customers
  • Unauthorized access caused by circumstances beyond our reasonable control

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. FORCE MAJEURE

Edward Brooks will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or infrastructure failures
  • Acts of terrorism
  • Civil disturbances
  • Other unforeseen circumstances

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Edward Brooks, its affiliates, employees and service providers harmless from claims, losses, damages or expenses arising from:

  • Your violation of these Terms
  • Your misuse of our website
  • Fraudulent activity
  • Your violation of applicable laws
  • Your infringement of third-party rights

21. PRIVACY

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

22. CHANGES TO THESE TERMS

We reserve the right to modify these Terms of Service at any time.

Any updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

23. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts applicable to Edward Brooks' business location, subject to applicable law.

24. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

25. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the terms governing your use of our website and purchase of products from Edward Brooks, subject to applicable law.

26. CONTACT US

If you have questions regarding these Terms of Service, please contact us:

Edward Brooks
Email: edwardbrooks.support@gmail.com
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

Edward Brooks

Love Of Itly.Made In India